安装BIEE的时候卡在创建实例不动了，有什么解决办法？

日志文件如下
 
oracle.sysman.oii.oiil.OiilNativeException: Indeterminate_OS_Error
    at oracle.sysman.oii.oiip.osd.win32.OiipwWin32NativeCalls.ntCreateServiceAdvanced(Native Method)
    at oracle.sysman.oii.oiip.osd.win32.OiipwWin32NativeCalls.ntCreateServiceAdvanced(OiipwWin32NativeCalls.java:1044)
    at oracle.sysman.oii.oiix.OiixServiceOps.ntCreateServiceAdvanced(OiixServiceOps.java:215)
    at oracle.as.install.bi.biconfig.util.OpmnServiceCreate.createOpmnService(OpmnServiceCreate.java:145)
    at oracle.as.install.bi.biconfig.util.OpmnServiceCreate.exec(OpmnServiceCreate.java:78)
    at oracle.as.install.bi.biconfig.standard.InstanceProvisioningTask.doExecute(InstanceProvisioningTask.java:99)
    at oracle.as.install.bi.biconfig.standard.AbstractProvisioningTask.execute(AbstractProvisioningTask.java:70)
    at oracle.as.install.bi.biconfig.standard.StandardProvisionTaskList.execute(StandardProvisionTaskList.java:66)
    at oracle.as.install.bi.biconfig.BIConfigMain.doExecute(BIConfigMain.java:113)
    at oracle.as.install.engine.modules.configuration.client.ConfigAction.execute(ConfigAction.java:403)
    at oracle.as.install.engine.modules.configuration.action.TaskPerformer.run(TaskPerformer.java:101)
    at oracle.as.install.engine.modules.configuration.action.TaskPerformer.startConfigAction(TaskPerformer.java:121)
    at oracle.as.install.engine.modules.configuration.action.ActionRequest.perform(ActionRequest.java:15)
    at oracle.as.install.engine.modules.configuration.action.RequestQueue.performSequentialExecution(RequestQueue.java:335)
    at oracle.as.install.engine.modules.configuration.action.RequestQueue.perform(RequestQueue.java:311)
    at oracle.as.install.engine.modules.configuration.standard.StandardConfigActionManager.start(StandardConfigActionManager.java:200)
    at oracle.as.install.engine.modules.configuration.boot.ConfigurationExtension.kickstart(ConfigurationExtension.java:81)
    at oracle.as.install.engine.modules.configuration.ConfigurationModule.run(ConfigurationModule.java:86)
    at java.lang.Thread.run(Thread.java:745)